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DELIVERY & RETURN POLICY

 

Methods of shipment
  online payment or bank transfer FREE 1-2 business days
   online payment or bank transfer FREE 1-2 business days

Territorial availability

Deliveries are carried out on the territory of United Kingdom

Delivery methods

In the www.soft99store.co.uk online shop it’s possible to choose the following methods of delivery:

o Shipment carried out by DPD (with its representative local to sender at PO BOX 6979 Roebuck Lane, Smethwick, West Midlands, B66 1BN),

o Shipment carried out by Royal Post (with its representative local to sender at 185 Farringdon Road, London, United Kingdom, EC1A 1AA),

Delivery time

Orders are delivered within two working days.

During that time the shop books the payment, completes the order and prepares the parcel for shipment.

The buyer will be informed about the shipment of the parcel or the possibility of personal collection:

by e-mail,

if choosing courier delivery by DPD, by a text message sent by the shipment operator, if the buyer provides a phone number for this purpose.

After the parcel leaves the Soft99 UK warehouse, the delivery is carried out on the next working day.

DPD delivers shipments from Monday to Friday from 7:30 to 19:30.

Royal Post delivers shipments from Monday to Friday from 9:00 to 19:30 and on Saturday from 07:00 to 13:00.

Unsuccessful delivery

The courier will attempt to deliver the order twice.

After two failed delivery attempts, the order will be sent back to the Soft99 UK warehouse.

Damage to the parcel

If a parcel appears to be damaged before it is handed to the recipitent, the buyer should notify the courier and proceed in accordance with generally applicable legal regulations, including requesting the courier to create a protocol regarding the condition of the parcel and the circumstances in which the damage occurred.

If, after the delivery of the parcel, a defect or damage to delivered goods is discovered that could not be noticed upon reception, the buyer may, within 7 days of the date of reception of the parcel, notify the shipment operator in order to establish the state of the parcel and delivered goods and the circumstances in which the damage occurred.

The buyer should immediately notify the online shop of any damage to the parcel or delivered goods by e-mail to returns@soft99.uk

Personal collection of goods

The goods are handed over only to the buyer or a person authorized to collect the goods on their behalf.

When collecting the goods, it is necessary to provide the order number and have an ID card or other document containing a photograph and confirming the identity of the recipient.

When collecting the goods in person it is possible to pay by card or cash. This does not apply to orders that have already been paid for.

Returns

A customer can return ordered goods within 14 days of receiving their order by sending the products to the Soft99's warehouse address:

Nowy Uk Ltd 

Unit 7

Ivyhouse lane industrial estate

Haywood Way

Hastings

TN35 4FB 

Payment will be returned in the same method as sent. To make a return, click on the „Returns Form” button below and fill in the form.

RETURNS FORM